Privacy Policy
Please read this Privacy Policy carefully. By using the Website, you consent to the data practices described in this policy.
1. Information We Collect
We may collect and process the following data about you:
Personal Identification Information: Name, email address, phone number, company name, and job title when you voluntarily provide it to us (e.g., via contact forms or newsletter sign-ups).
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform.
Usage Data: Information about how you use our Website, products, and services, including page views, navigation paths, and link clicks.
2. How We Collect Your Data
We collect data and process data when you:
Register online or fill out a contact form.
Voluntarily complete a customer survey or provide feedback.
Use or view our Website via your browser’s cookies.
3. Legal Basis for Processing (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent: You are able to remove your consent at any time. You can do this by contacting info@metanoia.london.
We have a contractual obligation: Processing is necessary for the performance of a contract with you.
We have a legitimate interest: For example, to improve our Website, conduct marketing, and ensure network security, provided these interests are not overridden by your data protection rights.
4. How We Use Your Data
We use the information we collect in the following ways:
To operate and maintain our Website.
To respond to your inquiries and offer customer support.
To send you marketing and promotional communications (if you have opted in).
To analyze Website usage and improve our services.
To comply with our legal and regulatory obligations.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
Service Providers: Third-party vendors, such as hosting partners, analytics providers (e.g., Google Analytics), and email service providers, who assist us in operating our Website.
Legal Obligations: If required to do so by law or in response to valid requests by public authorities.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
7. Your Data Protection Rights
Under UK data protection law, you have specific rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we
have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond t
8. Cook
Our Website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our Website and all
9. Changes to This Privacy Policy
We keep our Privacy Policy under regular review and will place any updates on this web page. We encourage you to review this Privacy Policy periodically for any changes.